Refunds & returns

We bake everything fresh, so we can't take food back because you've changed your mind. If something's wrong, we'll put it right.

Faulty or damaged. Please tell us as soon as you can at info@2210patisserie.ie, with your order number and a photo. For postal orders our courier will collect the item so we can look into it, then we'll refund or replace it.

Wrong address. We can't refund or replace a parcel sent to a wrong address or without an Eircode.

Homeware, books and other non-food items. You can cancel within 14 days of receiving your order, for any reason, sale items included. Email info@2210patisserie.ie with your order number, then send it back unused and in its original packaging within 14 days. We refund the item and the standard delivery charge within 14 days of getting it back. Return postage is yours to pay unless the item is faulty. This doesn't apply to a book Una has written a personal message in, as it's made personal for you.

Celebration cakes. A full refund if cancelled at least 14 days before the date. Within 14 days we refund all but a €50 booking charge for the date.

Food orders can be cancelled up to 28 hours before: a posted order, before its dispatch day starts at 10am in Mullingar; delivery by our van (office orders too), before delivery starts at 8am on its day; a collection, before collection starts at 10am on its day. Bulk orders (see our Terms) and cupcakes follow the same rule as our other treats.

How to cancel. Email info@2210patisserie.ie (or reply to your order email) with your order number, for example W261023-47FCBB. An email that reaches our inbox before the cut-off counts, even late at night or when the shop and phone line are closed: we go by the time it arrives. We'll reply to confirm and refund the way you paid: a card payment back to that card, and any part paid with a 2210 gift card back onto the gift card.

Sale items bought in our shops can't be returned because you've changed your mind, but faulty ones are put right like anything else, and sale items bought online have the 14 days above. Gift cards can't be exchanged for cash or refunded, but if an order you paid for with one is refunded, that part goes back onto the gift card. Please keep your receipt or order email as proof of purchase.